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Effective: November 2025

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These Terms of Sale (“Terms”) govern all purchases of products and services (“Products”) from Direct Sound, LLC (“Direct Sound,” “we,” or “our”), whether purchased directly through our websites, www.DirectSoundProAudio.com, www.ExtremeHeadphones.com, through authorized resellers, or by purchase order. By purchasing, accessing our websites, or using our products, you agree to these Terms.

 

1. Prices and Availability

Prices and product availability are subject to change without notice. Promotional pricing applies only during stated promotional periods. We make every effort to ensure accuracy but reserve the right to correct typographical or system errors. Any changes will appear in updated product listings or new editions of our publications.

2. Orders and Acceptance

All orders are subject to acceptance by Direct Sound. We may decline, cancel, or limit orders for any reason, including availability, pricing errors, or suspected fraud. Your order is accepted when it is confirmed by Direct Sound in writing or when payment has been processed and the order has shipped. We may process parts of an order separately.

3. Payment

Payment must be made at the time of order unless otherwise agreed. We accept major credit cards, PayPal, and other secure payment methods displayed at checkout. Authorized resellers or bulk customers may request payment terms by purchase order, subject to credit approval.

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Purchaser agrees to pay Direct Sound, LLC, the full amount due within the payment period specified on the invoice or purchase order, typically Net 30 days from the invoice date. Late payments may accrue interest at 1.5% per month (18% annually) or the maximum rate permitted by law.

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Payments made by credit card are subject to a 3% processing surcharge. Direct Sound reserves the right to place accounts on hold, suspend shipments, or cancel pending orders for invoices that remain unpaid beyond their due date.

4. Taxes

Prices shown do not include sales, use, or value-added taxes. Buyers are responsible for all applicable taxes, duties, and import fees. Direct Sound will collect taxes when required by law.

5. Shipping and Delivery

Shipping charges and estimated delivery dates are provided at checkout or on your purchase order.
Online orders from our website DirectSoundProAudio.com over $139.99 USD qualify for free domestic shipping.

International shipping is in accordance with Direct Sound Shipping Policy.

Title to Products transfers when the order ships. Risk of loss transfers upon delivery. You have 30 days from receipt to report missing, incorrect, or damaged items in accordance with our Shipping Policy.

6. Returns and Refunds

We want you to be satisfied with your purchase. Returns are accepted within 30 days of delivery for products that are defective, damaged, or incorrect. Items must be returned in original condition and packaging. Refunds are issued to the original payment method after inspection.

For return instructions, visit www.DirectSoundProAudio.com/returns or contact our support team.

7. Warranty

All Direct Sound products include a one-year limited warranty covering defects in materials and workmanship. Customers who register their product within 30 days of purchase receive an extended three-year warranty at no additional cost.

See full details at www.DirectSoundProAudio.com/warranty.

8. Limitation of Liability

To the fullest extent permitted by law, Direct Sound and its affiliates are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, arising from the use or inability to use any product or service.

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Our total liability will not exceed the amount paid for the product, giving rise to the claim.

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Some states do not allow certain exclusions or limitations; in those cases, your rights may vary.

9. Privacy and Data Use

By purchasing or registering a product, you consent to Direct Sound collecting and retaining your name, contact information, and purchase details for order fulfillment, warranty administration, and customer communication.

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If you register for the extended warranty, you agree that Direct Sound may store this information and send you product updates, service notices, and promotional materials. You can opt out of marketing at any time.

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All data is handled in accordance with our Privacy Policy, consistent with U.S., GDPR, and CCPA/CPRA standards.

10. Authorized Resellers

Only purchases made directly from Direct Sound or authorized resellers qualify for warranty coverage and support. Products sold by unauthorized sellers are not covered by these Terms. To confirm reseller authorization, contact us at customersupport@directsoundproaudio.com.

11 Minimum Advertised Price (MAP) and Sales Restrictions

To protect the integrity of the Direct Sound brand and maintain fair market value for all authorized partners, the following conditions apply to all purchases and resale of Direct Sound products:

1. MAP Compliance
   By purchasing or accepting delivery of Direct Sound products, you agree not to advertise, promote, or display any product at a price lower than the published Minimum Advertised Price (MAP) established by Direct Sound. Current MAP pricing is available upon request and may be updated periodically.

2. Authorized Sales Channels
   Products purchased from Direct Sound or an authorized dealer may not be resold directly or indirectly through third-party platforms such as Amazon, Reverb, eBay, or other online marketplaces without prior written authorization from Direct Sound, LLC.

3. Consequences of Violation
   Direct Sound reserves the right to suspend shipments, revoke authorized dealer status, or terminate business relationships with any party that fails to comply with these requirements. Any breach of these restrictions constitutes a material violation of our Authorized Dealer Agreement and may result in immediate enforcement of penalties described therein.

4. Warranty Limitation for Unauthorized Sales
   Direct Sound warranties apply only to products manufactured by and purchased directly from Direct Sound or an authorized dealer. Products sold through unauthorized channels or at prices below MAP are not covered by warranty.

5. Indemnification
   By purchasing or accepting Direct Sound products, you agree to indemnify and hold Direct Sound, LLC harmless from any losses, claims, or damages resulting from the sale or advertisement of products through unauthorized channels or below the stated MAP.

12. Intellectual Property

All trademarks, product names, images, and designs are the exclusive property of Direct Sound, LLC. No license or right to use Direct Sound trademarks or copyrighted materials is granted without prior written consent. Authentic photographs, video, logos and other media are available upon request.

13. Confidentiality

Dealers, distributors, and customers may receive information marked Confidential from Direct Sound, LLC. By purchasing or reselling Direct Sound products, you agree to protect this information and not share, publish, or disclose material marked Confidential to any third party without prior written consent from Direct Sound. This obligation continues after the completion of any sale or agreement.

14. Default and Remedies

If payment is not received when due, or if either party becomes insolvent or fails to perform any material obligation under these Terms, the other party may terminate the order and seek available remedies under law. Direct Sound reserves the right to suspend or cancel any pending shipments in such circumstances.

15. Force Majeure

Neither party is liable for delays or failure to perform caused by events beyond reasonable control, including acts of God, war, natural disasters, strikes, or government actions. Affected parties must provide prompt written notice. If such conditions persist for more than 30 days, either party may cancel the order without penalty.

16. Dispute Resolution

Any dispute arising from these Terms will be resolved through binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association in St. Louis County, Missouri. The prevailing party is entitled to recover reasonable attorney fees and costs. This provision survives termination of the Terms.

17. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles. Venue for any permitted court action shall be in St. Louis County, Missouri.

18. Changes to These Terms

Direct Sound may update these Terms periodically. The latest version will always be available on our websites. Continued use of our products or services after changes take effect constitutes acceptance of the revised Terms.

 

Direct Sound, LLC
St. Louis, Missouri, USA
www.DirectSoundProAudio.com
Orders@extremeheadphones.com