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Privacy Policy

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Last Updated: November 2025

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At Direct Sound, your privacy matters. We are a U.S. business that sells professional audio gear through our websites directsoundproaudio.com and extremeheadphones.com, both hosted on the WIX platform. Payments are processed securely through Stripe and Paypal. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our websites or purchasing from us, you agree to this policy.

1. Who We Are

Direct Sound LLC
Saint Louis, Missouri, USA
Email: customersupport@extremeheadphones.com

We design and sell professional equipment, headphones, and microphones. We do not sell your data. Ever.

2. Information We Collect

We collect information only when it is necessary to provide our products or services, including:

Personal Information you provide directly:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details

Automatically collected information (via WIX and cookies):

  • IP address, browser type, device type, and referring website

  • How you interact with our website (pages visited, time spent, etc.)

Optional information you choose to share:

  • Newsletter sign-ups

  • Product reviews or survey responses

  • Customer support messages

We do not knowingly collect information from anyone under 13 years old.

3. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Provide customer service and technical support

  • Send order confirmations, receipts, and service notices

  • Improve our website and customer experience

  • Send optional marketing updates

You can unsubscribe from marketing emails at any time using the link in the email.

4. How We Share Information

We only share your information with trusted service providers who help us run our business, such as:

  • WIX (website hosting and analytics)

  • Stripe (payment processing)

  • Paypal (payment processing)

  • Shipping carriers (UPS, USPS, FedEx, etc.)

  • Email providers (for newsletters and support messages)

Each partner is required to protect your information and use it only for the services they provide to us. We may disclose your information if required by law, to protect our legal rights, or in response to lawful requests by public authorities. We never sell, rent, or trade customer data.

5. Cookies and Analytics

Our websites use cookies and analytics tools (through WIX and Google Analytics) to:

  • Understand how visitors use our site

  • Save your shopping cart and preferences

  • Improve page performance and design

You can manage or disable cookies through your browser settings. Some features may not work properly if you disable cookies. When required by law, a cookie banner will request your consent before tracking non-essential cookies.

6. Data Retention

We keep your information only as long as necessary to:

  • Complete your purchases

  • Provide support or warranty service

  • Meet legal or accounting obligations

When its no longer needed, we delete or securely anonymize your data.

7. Your Rights

Depending on where you live (for example, California, Virginia, Colorado, or the EU), you may have the right to:

  • Access a copy of the data we hold about you

  • Correct inaccurate or outdated information

  • Delete your personal information (“Right to Erasure”)

  • Opt-out of data sharing or targeted advertising

  • Request portability of your data (EU/UK residents)

To make a privacy request, email customersupport@extremeheadphones.com. We will verify your identity before processing your request.

8. Security

We take security seriously. WIX,  Stripe, and Paypal  use SSL encryption and industry-standard safeguards to protect your data during transmission and storage. That said, no website or electronic system is completely secure. We continually review our practices to minimize risks.

9. International Users

If you are visiting from outside the United States, your data may be transferred to and processed in the U.S., where privacy laws may differ. By using our site, you consent to this transfer.

10. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be posted prominently on our website.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to: customersupport@extremeheadphones.com

 

 

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